Returns and Refunds Policy

At First Step Hub, we prioritize your satisfaction and aim to provide a hassle-free shopping experience. Please read our returns and refund policy carefully to understand your rights and responsibilities.

Return Policy

We accept returns under the following conditions:

  1. Eligibility:
    • The item must be unused, undamaged, and in its original packaging.
    • All tags, manuals, and accessories must be included.
  2. Return Period:
    • You may request a return within 3 days of receiving the product.
  3. Reasons for Return:
    • You received the wrong item.
    • The item arrived damaged or defective.

How to Request a Return

  1. Contact Us
  2. Provide Details
    • Your name, order ID, and proof of purchase.
    • Photos or videos showing the issue with the product.
  3. Approval Process
    • Once your return request is approved, we will guide you on how to send the item back to us.

Refund Policy

Refunds are processed in the following cases:

  • Incorrect or Damaged Item: If you received a damaged, defective, or incorrect item and choose not to opt for a replacement.
  • Refund Timeline:
    • Once we receive the returned item and verify its condition, the refund process will begin.
    • Refunds are typically processed within 7–10 business days via the original payment method or another agreed method.

Important Notes

  • Shipping Costs:
    • If the return is due to our error (e.g., wrong or damaged item), we will cover the return shipping costs.
    • For all other returns, the customer is responsible for return shipping costs.
  • Non-Refundable Items: Certain items, such as perishable goods, customized products, or items marked as final sale, are not eligible for refunds.

Contact Us

If you have any questions or concerns about our returns and refunds policy, feel free to reach out to our customer support team via:

Thank you for shopping with First Step Hub!