Welcome to our FAQ page! Here, you’ll find answers to the most common questions about shopping with First Step Hub. If you don’t find the information you’re looking for, feel free to contact us directly.
1. Orders
Q: How can I place an order?
A: Browse our products, add your desired items to the cart, and proceed to checkout by entering your contact and delivery details.
Q: Can I cancel or modify my order?
A: Yes, you can cancel or modify your order within 24 hours of placing it. Please contact us immediately at online@firststephub.shop or via WhatsApp.
2. Payments
Q: What payment methods do you accept?
A: We currently offer Cash on Delivery (COD) for all orders in Dubai.
Q: Are online payments secure?
A: Yes, all transactions are encrypted and handled through trusted payment gateways for maximum security.
3. Shipping and Delivery
Q: How long does delivery take?
A: We process and dispatch orders within 1–2 business days. Delivery is completed within 3–4 business days.
Q: Do you offer international shipping?
A: Currently, we only deliver within Dubai.
Q: How can I track my order?
A: Once your order is dispatched, you will receive a tracking number via WhatsApp or email to monitor your delivery status.
4. Returns and Warranty
Q: What is your return policy?
A: We accept returns within 3 days if the item is damaged, defective, or incorrect. Please refer to our Returns and Refunds Policy for more details.
Q: Is there a warranty for your products?
A: Yes, we offer a 3-day replacement warranty for damaged or incorrect items. After this period, replacement claims will incur additional charges.
5. Customer Support
Q: How can I contact customer support?
A: You can reach us via:
- Email: online@firststephubshop
- WhatsApp: +923024020322
Q: What are your customer support hours?
A: Our support team is available:
- Monday to Saturday: 9:00 AM – 6:00 PM
- Sunday: Closed
6. Privacy and Security
Q: Is my personal information safe?
A: Yes, we prioritize your privacy and use advanced security measures to protect your personal data. For more information, visit our Privacy Policy page.
Q: Will my payment details be shared?
A: No, your payment information is securely processed and never shared with third parties.
7. Products and Availability
Q: Are all products in stock?
A: We strive to keep all items in stock. In case a product is unavailable, we will notify you immediately.
Q: Can I request a product not listed on your website?
A: If you’re looking for a specific item that isn’t listed, feel free to contact us, and we’ll try to assist you.
Still have questions?
If you need further assistance, don’t hesitate to contact us at online@firststephub.shop or via WhatsApp at +923024020322.
Thank you for shopping with First Step Hub!