At First Step Hub, we take pride in providing high-quality products and excellent customer service. To ensure customer satisfaction, we offer a straightforward warranty and replacement policy. Please read the details below carefully.
Replacement Warranty
We offer a three-day replacement warranty for any product that:
- Arrives Damaged – If the item is broken or damaged during delivery.
- Is Incorrect – If you receive an incorrect item.
- Has a Manufacturing Defect – If the item is defective upon arrival.
Terms and Conditions for Warranty Claim
- Timeline: You must file a claim within three days of receiving the item. Claims filed after this period will not be eligible for a free replacement.
- Condition: The item must be unused and returned in its original packaging with all tags, manuals, and accessories.
- Verification: Our team will verify your claim before processing the replacement.
Replacement Charges After Three Days
If you file a replacement or warranty claim after the three-day period:
- You will need to bear the replacement charges, which include inspection, shipping, and handling costs.
- The exact charges will be communicated to you after evaluating your request.
How to File a Warranty Claim
- Contact Us
- WhatsApp: +923024020322
- Email: online@firststephub.shop
- Provide Details
- Your name, order ID, and proof of purchase.
- Photos or videos showing the issue with the product.
- Claim Review
- Our team will review your claim and guide you on the next steps.
Important Notes
- Warranty claims are applicable only for items purchased directly from First Step Hub.
- This policy does not cover items damaged due to misuse, accidental damage, or normal wear and tear.
- Replacement availability depends on stock. If the item is out of stock, we will provide an alternative solution.
Thank you for trusting First Step Hub!